Blog
From the Dial team
On agents, phone calls and how we're building CallAgent.
Vision
Call tool, not tool call: where voice agents go next
Today an agent asks a person to make the call. Soon the phone is just another tool, and then it becomes a channel agents use to reach each other.
Developers
One block of config: why CallAgent feels boring to integrate
No SDK, no webhook server, no audio pipeline. What we left out on purpose, and why.
Mira Ostermaier · 1 Oct 2026 · 5 min
Engineering
From tool call to ringing phone: how CallAgent works
MCP in, PSTN out, a speech-to-speech model in between, and the four rules that keep a phone call from going wrong.
Lena Brandl · 24 Sep 2026 · 8 min
Product
Why your agent still can't pick up the phone
Agents browse, book and buy. Yet the moment a task needs a phone call, the agent hands it back to you. The problem isn't the model.
Jonas Weiß · 17 Sep 2026 · 5 min